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Return Policy

We hope you love what you ordered. If you need to return an item to us for any reason, please read our return policy below. Hike
4 The Culture wants to make buying gear as easy and painless as possible.
If there is any reason you are unsatisfied with your purchase, you may return your order with us within 14 days from your original shipment date. All returns will be credited as online credit only.

Please note that the customer will be responsible for the return shipping cost. The return shipping is not refundable. Returns will be processed approximately 5 to 7 business days after we receive your return.

STEP 1: Email info@theurbankey with your reason for return. Please include your original order number in your email to start your return.
If you have received defective or incorrect merchandise (style, size, color) you must contact [email protected] within 7 days of delivery date and provide a photo of the defect. You will be issued a full refund for this item and a return label will be sent to you to return the defective item.

* All returned items MUST be unworn, unwashed merchandise. All goods will be inspected upon return. We try hard to accept all returns, and returns to us don’t need to be in the original packaging.

* The original packing slip must accompany all returns.

* Once we have received your package, your refund will be processed within 5-7 business days. You will be notified via email at the email address listed on your account when your order was placed.

* Please note that your banking institution may require additional days to process and post the transaction to your account once they have received the refund from us.

Shipping Policy

How Often Do You Ship? 
We ship Monday-Friday. Orders usually take 7-10 business days to arrive; allow up to 2 additional days for rural zip codes.
Do you ship internationally?
No, not at this time. 
A presale is a process that Hike 4 The Culture uses instead of having items in stock on new designs and styles. Orders are placed by customers during a designated timeframe, and when that time ends orders are placed. Orders will be shipped within 2-3 weeks after the presale ends. Presales do not allow for exchanges since we place the bulk order after the presale ends.